The Customer Experience landscape is evolving at the same pace as the rest of the digital revolution – fast! Establishing the right CX strategy for your organization is critical to providing CX that Delights Customers!
NetCentriq’s extensive experience in world-class CX is ready to help you decide on the organizational positioning, operational structure, and processes and workflows that will bring effortless experiences to your customers.
Our advisory and consulting methodology incorporates all aspects of CX operations and technology, including traditional contact center and newer digital customer service best practices and strategies.
Technology
Today’s technology landscape is vast. NetCentriq is helping clients navigate the commercials, spam, targeted web advertisements and vendor presentations.
After understanding our clients’ requirements, NetCentriq will:
- Advise on industry leaders/challengers and the value they bring to the enterprise
- Build an actionable cost justification, ROI and TCO analysis for investments
- Develop a timeline, plan and financial estimate for implementing new technologies
- Assist with technology procurement, including RFP development, process and logistics, vendor selection, recommendation and contract negotiations
- Create a comprehensive implementation plan for optimal success
- Provide project oversight and assistance with project governance
Visit our Services page to see all our offerings.